Why Self-Service Lockers Are the Technology of the Future for the Mobile Workforce


Over the last five years, there has been an increasing number of employees working from home and with the global pandemic, this trend has only accelerated. The typical 9 to 5 workday is, for many, a thing of the past. According to Statistics Canada, even more Canadians will be working from home once the pandemic subsides as many employers and employees have realized the benefits of work location flexibility. 

Technology is supporting the “work from home” movement and organizations now, more than ever, need to equip their employees and keep them up to date with IT equipment. Trying to coordinate the pick up of equipment and dropping off obsolete or non-working devices is challenging for larger organizations due to increasing volumes and a workforce that is often no longer at their office desk. Employees want to have the ability to pick up or drop off items where, and when they want, while the IT staff want to efficiently manage IT asset movement.  

Smart Parcel Lockers are the answer

Smart Lockers are intelligent electronic devices, that automate the receipt, storage and dissemination of items. Deposits are streamlined through scanning and once an item has been placed into the locker and is ready for pick up, the recipient is sent a notification with a pickup code that they can enter or scan at the locker to retrieve their item. These lockers are secure, modular, easy to use, can be installed both indoors and outdoors and can be finished in a variety of paint types (e.g. anti-microbial) and customized to display your brand or message.

Businesses are starting to add self-service solutions for their employees, like Smart Parcel Lockers, as they can help automate, and electronically keep track of, drop-offs, pickups and the storing of laptops, computers, accessories and more. 

Three types of typical use cases:

  1. Drop off equipment that needs to be exchanged or repaired

Smart lockers provide you with a contactless solution for staff to drop off their devices that need to be exchanged or repaired.

  1. Pick up repaired or new equipment 

Once the item has been repaired, or the new device arrives, you can deposit the item in the locker and automatically alert your colleague that the item is ready for pickup. 

  1. Use as a small warehouse by storing commonly used devices and accessories

Having the parcel locker allows you to store utility items like computer mice, keyboards or charging cables for employees to pick up on demand and return them at their convenience.

In addition to these use cases, every transaction is captured electronically providing a real-time view of the locker’s status, contents and utilization. Employees can be provided with a FOB scan ID tag so they can access the lockers at any time. Automated reminders and expiries can also be set up in the event that items don’t get picked up within a configurable time frame, which can alert staff for their removal. Lastly, there are different slot sizes to accommodate a variety of equipment, and the locker can connect to the organization's back-office software and systems via an open API.

With mobile working on the rise, installing an “in-building” Smart Parcel Locker is a logical consideration to help efficiently adapt to the new norm. Employees can have a centralized location to safely and securely exchange devices without interrupting productivity - being available when they are. All with the flexibility of indoor/outdoor access and smart features like real time security cameras, locker content logs, and more! Further the locker can also be used to securely and efficiently receive and disseminate inbound courier shipments.

ParcelPort is a wholly-owned Canadian company focused on designing, deploying, and supporting Smart Parcel Locker solutions. We differentiate ourselves through personal service, innovation, and a passion for delighting our customers. ParcelPort’s Smart Parcel Lockers and software are all designed, engineered and manufactured in Canada. ParcelPort’s smart lockers offer an affordable solution for large organizations, commercial & residential property managers and builders, retailers, and couriers. 

To learn more about our Smart Parcel Locker solutions please contact us today!