Frequently Asked Questions

 

General Inquiries

Absolutely! The Parcel Port Smart Locker is yours to be used for any type of courier shipment, business or personal.

Any signature-required parcels will be delivered in the building as they do today.

If your order is too large to fit into the locker it will be delivered to your floor in the “old fashioned” way (the driver will try to deliver it directly to you).

Yes please, including your floor number will help the courier make sure you’re the right person the parcel is destined for, especially in case of duplicate names. Furthermore, if your parcel is not delivered into the locker for any reason, the courier will deliver it to your floor.

Unfortunately, at this time neither the USPS or Canada Post doesn't deliver into lockers – we are working on making this happen.

No worries if the locker is full, the courier will deliver your parcel to you in the “old fashioned” way (the driver will try to deliver it directly to you).

Not all Smart Lockers have return capabilities . Those that do are are clearly marked with instructions provided on the host screen. 

Yes they can! Just forward your Parcel Port confirmation email or text message to a friend, family member or colleague. Using the embedded QR or numeric pickup code they can access your parcel just the same as you would. It's that simple.

We’ll fill up the lowest slots first to ensure that majority of parcels are accessible. If any parcel is stored in one of the top three (3) slots you will receive a prompt at the screen to either ‘continue’ or ‘cancel’ your pickup. You can select ‘cancel’ and find assistance before re-initiating the pickup process.

Yes! Each parcel is typically stored in its own slot, so you will receive multiple notifications if you have more than one parcel in the locker. Scan your QR code and your first slot door will pop open, then wait for the next slot door to pop open. Note that the doors will open automatically. If you don’t want to collect all parcels at once you can close the slot door and come back for your parcel later.

Technical Questions

Here are some tips for using the scanner:

·        Hold the QR code further away from the scanner (about 6-8 inches away)

·        Tilt the QR code towards the ceiling on an angle, observe that the red light is shining on the code

·        Turn up screen brightness (if it is on the phone)

·        Move the QR code around until it catches

You also have the option of entering your numeric pickup code on the keypad if the scanner doesn’t work.

If you receive an error message on screen saying “This code is invalid” it may mean the code has already been used to pickup a parcel. This indicates that you likely have no parcel to pick up currently. You may also try looking through your inbox for a more recent email from us.

Try re-scanning or re-typing your code. If it still doesn’t open, please contact us at 1-800-818-0870 or via email at support@theparcelport.com for further assistance.

Please close the slot door so the item stays safe and contact us at 1-800-818-0870 or via email at support@theparcelport.com for further assistance.

Still Need Help?

Need more help? Our support line at 1-800-818-0870 is open Monday to Friday from 9AM-5PM EST. You can also e-mail us any time at support@theparcelport.com or complete our online form here.